Told no refund? Check in 60 seconds.
Your rights don’t end when the warranty does. Answer six quick questions and get a send-ready letter that cites the Australian Consumer Law.
Six questions. One letter that cites the law.
No logins, no lawyer’s bill. Answer a few questions and we work out whether it’s a major or minor failure.
Tell us what happened
Retailer, product, price, dates, and what they offered you.
We apply the test
Would a reasonable person have bought it if they’d known? We check the cause, seriousness and whether it can easily be repaired.
Send the letter
A ready-to-send letter citing ACL sections 54, 55, 259 and 260, plus the email text.
Major or minor? It decides who chooses the fix.
Under section 260 of the ACL the question is simple: would a reasonable person have bought it if they’d known?
You choose: refund or replacement
A reasonable person wouldn’t have bought it if they’d known about the problem. Think: it died well before it should for the price, it’s unsafe, or it keeps failing after repairs.
The retailer chooses: usually a repair
The fault can be fixed in a reasonable time. The repair must be free. If they can’t or won’t fix it, you can then ask for a refund or replacement.
Simple pricing
Pay once. No account, no subscription.
Letter
- Tailored letter as a PDF
- Email text to copy and send
- Names your state’s fair trading body and tribunal
Tribunal pack
- Evidence checklist and timeline
- Step-by-step guide for VCAT, NCAT, QCAT and others
Not ready to pay?
Read the free generic ACL letter template first.